Privacy Policy

This Privacy Policy explains how Orvia (operated by VTM Group LLC) collects, uses, and protects your personal information when you access or use our website and services. Our store serves customers in the United States only.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

How We Collect Information

We collect personal information directly from you when you place an order, create an account, or contact support.

We also collect information automatically through cookies and similar technologies.

Information may also be received from trusted third-party service providers.

Types of Personal Information Collected

  • Contact details such as name, email address, and address.

  • Order and payment-related information.

  • Account credentials and customer service communications.

  • Technical data such as IP address, browser type, and usage data.

How We Use Personal Information

  • To process and fulfill orders.

  • To provide customer support and communicate with you.

  • To improve our website, services, and marketing efforts.

  • To prevent fraud and maintain platform security.

  • To comply with legal and regulatory obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic.

You may manage cookie preferences through your browser settings.

Information Sharing and Disclosure

We may share personal information with service providers and partners who assist in operating our services, such as payment processors, shipping carriers and our e-commerce platform.

We do not sell your personal information.

We may disclose information when required by law or to protect our legal rights.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Children's Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect personal information from children under 13, in accordance with the Children's Online Privacy Protection Act (COPPA).

Data Security and Retention

We implement reasonable security measures to protect your data and retain information only as long as necessary.

Your US State Privacy Rights

Depending on your state of residence (for example California, Colorado, Connecticut, Virginia, Texas and other states with consumer privacy laws), you may have the right to know, access, correct, or delete your personal information, and to opt out of targeted advertising. We will not discriminate against you for exercising these rights.

To exercise your rights, please contact us using the information below.

Data Processing Location

Your information is processed and stored by our service providers, primarily in the United States.

Contact Information

Store Name: Orvia

Company Name: VTM Group LLC

Company Registration: Wyoming LLC (United States), Filing ID 2026-001935251

Company Address: 30 N Gould St, Ste 230, Sheridan, WY 82801, United States.

Email: contact@orviaofficial.com

Website: https://orviaofficial.com

We aim to respond to all inquiries within 24 hours.