Frequently Asked Questions (FAQ)
Below you'll find answers to the most common questions about our store, orders, shipping, products, and policies.
Orders & Shipping
How long will it take to receive my order?
Handling time: 1–3 business days.
Transit time: 5–9 business days.
Estimated delivery time: 6–12 business days with Free Standard Shipping, or 3–6 business days with Express Shipping ($5.99).
Business days are Monday to Friday, excluding US federal holidays.
Do you offer free shipping?
Yes. Free Standard Shipping (tracked) is available on every order within the United States, with no minimum purchase required. Express Shipping is available at checkout for $5.99.
Where is your store located?
Orvia is an online-based store operated by VTM Group LLC, a company registered in Wyoming, United States. We serve customers in the United States only.
Do you ship internationally?
No. We currently ship only to addresses within the United States (all 50 states). See our Shipping Policy for options, costs and delivery times.
Returns & Refunds
What if I receive a defective product?
If you receive a defective or incorrect item, please contact us at contact@orviaofficial.com within 30 days of delivery so we can assist you.
Return shipping costs for defective or incorrect products are covered by Orvia.
Can I cancel my order after it's placed?
Please contact us as soon as possible if you wish to cancel your order, preferably within 24 hours of placing it.
Cancellation requests are subject to order processing status. If your order has already been shipped, please refer to our Return and Refund Policy.
What is your return policy?
We offer a straightforward 30-day return policy.
Items must be unused, in their original condition, and returned with their original packaging and accessories.
For change-of-mind returns, customers are responsible for return shipping costs.
Please refer to our Return and Refund Policy for full details.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are issued in US dollars to the original payment method within up to 7 business days, depending on your payment provider.
Product Information
Do you offer warranties or guarantees?
We offer a 30-day return policy on eligible purchases. Any additional product warranties, where applicable, will be specified in the product information.
Your statutory consumer rights remain unaffected.
Do you have a physical store location?
We operate exclusively online to provide convenient shopping, competitive prices, and greater product availability.
Can I place bulk or wholesale orders?
For bulk or wholesale inquiries, please contact our support team at contact@orviaofficial.com to discuss availability and options.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your shipment's progress.
If you need assistance with tracking your order, please contact our customer support team.
Contact Information
Store Name: Orvia
Company Name: VTM Group LLC
Company Registration: Wyoming LLC (United States), Filing ID 2026-001935251
Company Address: 30 N Gould St, Ste 230, Sheridan, WY 82801, United States.
Email: contact@orviaofficial.com
Website: https://orviaofficial.com
Customer Service
For questions about your order, shipping, returns, or products, please contact us by email.
We aim to respond to all inquiries within 24 hours.