Return & Refund Policy

At ORVIA, your comfort and satisfaction are our priority.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility for Returns:
• Items must be unused and in original condition  
• Items must be returned in their original packaging  
• Proof of purchase is required  

For hygiene and safety reasons, certain orthopedic products worn directly on the body may not be eligible for return unless they arrive damaged or defective.

Refunds:
Once your return is received and inspected, approved refunds will be issued to the original payment method. Refunds may take 5–10 business days to appear, depending on your bank or card provider.

Damaged or Defective Items:
If your order arrives damaged or defective, please contact us within 7 days of delivery so we can arrange a replacement or refund at no additional cost.

Return Shipping:
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Shipping fees are non-refundable.

For return requests, please contact us at:
contact@orviaofficial.com